1. Overview & Corporate Scope
This Privacy Policy describes how PureClean Restoration Service, Inc. collects, maintains, uses, safeguards, and discloses information gathered through our public website (https://www.purecleanrestore.com), 24/7 emergency dispatch telephony channels, on-site psychrometric telemetry tools, and insurance carrier billing integrations across Florida.
By accessing our services, submitting information through digital contact forms, or permitting our certified technicians into your property, you consent to the data practices and procedures described in this Policy.
2. Information We Collect
To execute rapid emergency dispatch and accurately substantiate property insurance claims, PureClean collects the following categories of information:
- Contact & Identity Information: Full legal names, property physical address, billing address, phone numbers, email addresses, and authorized secondary contacts.
- Property & Structural Details: Year built, square footage, building construction type, architectural layouts, and location of utility shut-offs.
- Diagnostic & Damage Telemetry: High-resolution loss photographs, video scans, FLIR® infrared thermographic moisture readings, daily psychrometric dry logs, and structural moisture percentages.
- Insurance Policy & Claim Data: Insurance carrier name, policy numbers, claim numbers, designated insurance adjusters, and direct payment assignment authorizations.
- 24/7 Telephony Records: Inbound and outbound phone calls to our emergency dispatch line may be recorded for quality assurance, dispatcher safety, and accurate mitigation record-keeping.
- Technical Web Telemetry: IP addresses, browser types, operating systems, and device timestamps gathered automatically via server logs and essential technical cookies.
3. Purpose & Legal Basis for Data Processing
We process your information exclusively for legitimate business, emergency restoration, and statutory compliance purposes:
- 24/7 Emergency Dispatch & Mobilization: Routing extraction trucks, industrial drying equipment, and certified crews to your exact property location without delay.
- Insurance Claim File Substantiation: Generating comprehensive Xactimate® line-item invoices, moisture maps, and FLIR thermal proof required by insurance adjusters for claim approval.
- Florida Regulatory Compliance: Maintaining remediation logs mandated under Florida DBPR mold licensing rules and EPA Lead-Safe guidelines.
- Direct Customer Communication: Providing real-time ETA updates, daily drying progress reports, and Post-Remediation Verification (PRV) air clearance certificates.
- Security & Fraud Prevention: Validating service requests and protecting our digital infrastructure against unauthorized intrusions.
4. Insurance Claims & Third-Party Data Sharing
PureClean does not sell, rent, lease, or monetize your personal data with third-party data brokers or marketing intermediaries. We share data only with authorized entities necessary to fulfill restoration services:
Upon Customer authorization, PureClean transmits detailed loss photographs, drying logs, and Xactimate® invoices directly to your designated insurance company, independent adjusters, and third-party claims administrators to expedite coverage resolution.
- AIHA-Accredited Environmental Testing Laboratories: For mold remediation projects, air and surface samples are transmitted to accredited third-party laboratories under strict anonymized chain-of-custody protocols.
- Municipal Permitting Authorities: When structural repairs or hazardous disposal requires local building permits, required documentation is submitted to Florida county or municipal building departments.
- Licensed Trade Subcontractors: Vetted subcontractors (such as licensed electricians or HVAC specialists) receive only the minimum information necessary to execute specialized repairs under confidentiality covenants.
5. Florida Information Protection Act (FIPA) Compliance
In compliance with the Florida Information Protection Act (FIPA), Florida Statutes § 501.171, PureClean maintains reasonable and appropriate administrative, technical, and physical safeguards to protect personal information against unauthorized access, acquisition, or disclosure.
In the event of a confirmed security breach involving unencrypted personal information, PureClean will provide formal notice to affected individuals and the Florida Department of Legal Affairs within statutory timeframes mandated under § 501.171(4).
6. Data Security & Storage Controls
We implement comprehensive technical and organizational controls to protect customer and property records:
- Encryption in Transit: All web sessions and digital submissions are protected with TLS 1.3 encryption (HTTPS).
- Secure Cloud Repositories: Project logs and Xactimate® documentation are stored in SOC-2 Type II certified cloud environments with multi-factor authentication.
- Role-Based Access Controls: Access to property dossiers and insurance claim documentation is strictly restricted to technicians and coordinators directly assigned to your project.
7. Record Retention Protocols
PureClean retains service records, drying logs, and insurance billing files for the duration required by Florida statutes of limitations, DBPR regulatory audits, and insurance carrier verification guidelines (typically between 5 to 7 years following completion of work).
Anonymized server telemetry and aggregate traffic analytics are purged on a rolling 24-month schedule.
8. Your Privacy Rights & Choices
Depending on applicable state regulations, you hold the following rights regarding your information:
- Right to Access: Request a copy of your service files, drying logs, and personal contact records.
- Right to Rectification: Request correction of inaccurate property specifications or contact data.
- Right to Deletion: Request erasure of personal data, subject to statutory insurance and legal retention requirements under Florida law.
- Marketing Opt-Out: Unsubscribe from non-emergency communications at any time via opt-out links or SMS STOP replies.
9. Cookies, Analytics & Tracking Technologies
Our website uses strictly necessary cookies to ensure seamless navigation, secure form transmissions, and aggregate analytics to monitor web performance.
We do not engage in cross-site behavioral advertising or third-party tracking networks. You may configure your browser to reject cookies; however, doing so may impact digital contact form submissions.
10. Communications & TCPA Consent Notice
By providing your telephone number during an emergency dispatch call or online form submission, you give express consent to receive operational communications, SMS dispatch alerts, and arrival notifications from PureClean. Standard messaging and data rates from your wireless carrier may apply.
11. Policy Modifications & Periodic Review
PureClean reserves the right to amend this Privacy Policy periodically to reflect operational modifications, regulatory updates in Florida law, or enhancements to our digital infrastructure.
Updates will be published directly on this page with a revised “Last Updated” date. Continued use of our website or restoration services following posted changes constitutes acceptance.
12. Corporate Privacy Officer Contact
If you have questions regarding this Privacy Policy, wish to exercise your data rights, or need assistance with property record requests, please reach our Privacy Division:
